24-Hour Telephone Banking

Use your telephone, member number, and PIN to conduct many of the same transactions you would with Online Banking.

Telephone BankingIt’s easy-just call 24-Hour Telephone Banking at (304)212-5628 to:

  • Check Balances
  • Transfer Funds
  • Verify cleared checks and deposits
  • Obtain loan information
  • Report a lost or stolen debit or credit card

English and Spanish Available

Accessing Your Accounts

To access your account, you will need:

  • Your Account Number or Social Security Number
  • Your PIN Number*

Accessing Your Business, Trust or Estate Account

To access your Business, Trust or Estate account, you will need:

  • Your Tax Identification Number
  • Your PIN Number**

* Your PIN is set up by using your SSN as your PIN during your initial 24-Hour Telephone Banking login.
** Your PIN is set up using the first six digits of your Tax Identification Number as your PIN during your initial 24-Hour Telephone Banking login.